Privacy Policy

WEBSITE NAVIGATION INFORMATION

This Policy extensively describes the practices we have adopted.

This page describes how to manage the site in relation to the processing of personal data of users who consult it.

The processing is always based on principles of lawfulness and correctness in compliance with all current regulations and appropriate security measures are adopted to protect the data.

This privacy policy is also given as a brief information pursuant to Article 13 of Legislative Decree 196/2003 and pursuant to art. 13 GDPR 679/ 2016 European Regulation on privacy, as well as pursuant to the Provision on cookies n. 229 of 8 May 2014, we wish to inform visitors to the site about the use of the data entered and the cookies used by the site itself.

The information is also provided pursuant to Recommendation no. 2/2001 adopted by the Working Group established by art. 29 of Directive 95/46/EC. to those who interact with the web services of this site, in order to protect personal data, accessible electronically from the address.

By using any of our services and/or accepting this Policy, for example as part of registering for one of our services, you consent to the collection and use of Personal Information as described in this Policy.

1) Personal information we collect.

On every occasion of contact or interaction with the guest and in all other aspects of our work, we may collect personal information. This personal information may include: your contact information; personal characteristic information, nationality, passport or identity document number and date and place of issue; travel history; payment information, such as payment card number and other card information, as well as authentication information and other billing and account details related to electronic invoicing; preferences, subject to written consent, of the guest; preferences, subject to written consent, regarding marketing and communication; as well as related to your booking

– Collection at the property:

we collect additional personal information during registration/check-in at our hotel, including information required by local laws.

– Event profiles:

if you plan to organize an event with us, we will record the specifics of the event or meeting, the date, the number of guests, restaurant reservations, guest room details and, for corporate events, information about your organization (name, annual budget, number of sponsored events each year). We also collect information about guests who are part of your group or event. If you visit us within a group, we may request your personal information from the group and we may send you commercial information subject to your express consent following your stay with a group or participation in an event. If you visit us as part of an event, we may share your personal information with the event organizers. If you are an event planner, we may also share information about your event with third-party service providers who may send you commercial information about event services.

2) Information we collect from third parties

We may also collect information about you from third parties, including information from our partners (travel agencies, airlines, payment cards, other sites such as booking.com or similar) and other partners; from social media services consistent with your settings on those services; and from third-party sources. We may add such information to information we already have on file and share it with others as set forth in this Policy.

3) Purposes of processing

The processing of data is finalized for the following purposes:

• the management of relations with customers (management of reservations, issuance of invoices, estimates), to execute any contractual obligations, to the management of litigation and as well as to fulfill regulatory obligations, in particular accounting and tax obligations;
• in a variety of ways, for example to provide and personalize the services you request and expect from our facility, in the case of booking your hotel stay or restaurant reservation or for other services, to offer you the expected level of hospitality and as described below in more detail:

3a) Related to the service:

• to send (with your prior written consent) promotional offers on our services and updates on the rates and offers made as well as greetings by ordinary mail or by fax or e-mail;
• to execute (subject to your written consent) hotel services such as external communication of data relating to your stay for the exclusive purpose of allowing the function of receiving objects, messages and phone calls addressed to you;
• process, subject to written consent, the so-called sensitive data voluntarily transmitted by you in order to offer a better level of hospitality at our hotel;

3b) electronic receipt program

we may automatically enroll you in our electronic receipt program and use your email address to send you your hotel bill by email. It is your responsibility to ensure that the email address we have is the correct (and preferred) one. If you make a reservation for another person using your email address, the electronic receipt for that person will be sent to your email address.

We can use your e-mail address to send you, subject to written consent, our newsletters, our holiday greetings.

3/1 Further purposes

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of internet communication protocols. This information is not collected to be associated with identified interested parties, but by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of the computers used by users who connect to the site, the addresses in URI (Uniform resource Identifier) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful,  error….) and other parameters relating to the operating system and the user’s computer environment.

These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing.

The data could also be used to ascertain responsibility in case of hypothetical computer crimes against the site.

4) IDENTITY OF THE DATA CONTROLLER

This site is managed by the Data Controller Mr. Emiliano Grifoni, identified in the person of the owner and legal representative of the company LAGHI DELLA TRANQUILLITA’ SNC, with registered office: 50066 – Reggello (FI), Via Pianuglia, 58 VAT number 02234250484, mail: info@laghidellatranquillita.it;

The Data Controller guarantees the security, confidentiality and protection in their possession, at any stage of the processing process.

The data collected are used in compliance with current legislation on privacy (Legislative Decree 196/2003 and GDPR 679/2016)

5) PLACE OF TREATMENT

The data will be processed by the data controller at its registered office and operational headquarters.

6) NATURE OF THE PROVISION OF DATA

For the purposes referred to in point 3) in case of booking for a hotel stay, the provision of data is mandatory and failure to provide them may make it impossible to obtain what has been requested.

For the purposes referred to in points 3a) and 3b) the provision of data is optional and does not prevent the provision of the requested service (hotel stay)

7) REFUSAL TO PROVIDE DATA

The interested party may refuse to provide the Data Controller with his navigation data. To do this, you must disable cookies by following the instructions provided by your browser. Disabling cookies may worsen the navigation of the site’s features.

8) RECIPIENTS OF THE DATA

No data deriving from the web service (navigation data specified above and cookies) is communicated or disseminated (except for communication to judicial or police bodies if necessary).

The data are processed by personnel specifically appointed in writing to process the data (administrative staff and employees in relations with the public also external to the Company, employees in the management of information systems also external to the Company who can also perform functions of system administrator and are in this case appointed as such, personnel in the marketing sector also external to the Company,  interns, data processors and their collaborators, persons in charge of the specific sector to which a request is addressed, site management staff also outside the Company) only if the processing is necessary for the performance of their duties by performing only the operations necessary for the performance of the tasks themselves.

They may also be processed by data processors (including companies outside the Company that carry out shipping, marketing, and server management and storage activities). External companies may also process the data through persons specifically appointed in writing who can carry out the same activities and process the data for the same purposes, for which the managers have been appointed by our company.

The data provided by the user may be communicated to subjects for whom there is an obligation to communicate under the law or a need for communication to assert a just right of the company to the bodies in charge;

8) STORAGE TIMES

The Data are processed for the time necessary to perform the service requested by the User, or required by the purposes described in this document. The User can always, at any time, request the interruption of the Processing or the cancellation and / or limitation of the Data.

9. DATA TRANSFER

The Data Controller does not transfer personal data to third countries or to international organizations.

10) WITHDRAWAL OF CONSENT

With reference to Article 23 of Legislative Decree 196/2003 and art. 6 of the GDPR 679/16, the interested party can revoke the consent at any time.

11) RIGHTS OF THE INTERESTED PARTIES.

With reference to Article 7 of Legislative Decree 196/2003 and art. 15 “right of access”, art. 16 “right of rectification”, art. 17 “right to erasure”, art. 18 “right to restriction of processing”, art. 20 “right to portability”, art.21 “right to object to the automated decision-making process of the GDPR 679/2016, the interested party exercises his rights by writing to the Data Controller.

12) SUBMISSION OF THE COMPLAINT

The interested party has the right to lodge a complaint with the supervisory authority of the state of residence.

13) AUTOMATED DECISION-MAKING PROCESSES

The Data Controller does not carry out treatments that consist of automated decision-making processes

Privacy Policy on Cookies

14) Cookies

Cookie definition

Cookies are small text files that are sent to your computer. The site in question uses the following types of cookies:

Technical session cookies

The use of so-called session cookies is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to allow the safe and efficient exploration of the site.

The so-called session cookies used on this site avoid the use of other IT techniques that are potentially prejudicial to the confidentiality of users’ browsing and do not allow the acquisition of personal identification data of the user. These cookies are processed in computer mode.

Additional technical cookies

I Laghi della Tranquillità uses some technical cookies:

• Consent cookies. It is the one related to the cookie that is inserted to record consent to the use of analytics and / or profiling cookies. You are also free to delete the cookie from your computer. 
• Additional technical cookies. There are additional technical cookies that are essential for the proper functioning of the website. These cookies allow us to provide the services requested by users and to navigate the site using its best performance. This type of cookie cannot be disabled as it is necessary for the proper functioning of the site.

Analytics cookies

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). (“Google”). Google Analytics uses “cookies”, which are text files that are stored on your computer to allow the website to analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google (independent data controller) will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings on your browser, but this may prevent you from using all the features of this website.

the cookies of this site are processed in computer mode

How to disable cookies

Most browsers allow you to refuse/accept cookies. Below is some practical information to disable cookies on the main browsers.

Chrome

Click on the icon at the top right “Customize and control Google Chrome”

Click “History”

Click “Clear browsing data…”

Select the option “Cookies and other site and plug-in data”

Click “Clear browsing data”

Mozilla Firefox

Click “History”

Click “Clear recent history…”

Select the “Cookies” option

Click “Delete Now”

Internet Explorer

Click “Tools”

Click “Internet Options”

In the “General” tab click “Delete…”

Select the “Cookies” option

Click “Delete”

Safari

Click “Preferences”

Click “Privacy”

Click “Remove all website data…” and confirmation

How to browse anonymously without cookies

Google Chrome

Click on the icon at the top right “Customize and control Google Chrome”

Click “New Incognito Window”

Mozilla Firefox

Click on the icon at the top right “Open menu”

Click “Anonymous Window”

Internet Explorer

Click “Security”

Click “InPrivate Browsing”

Safari

Click “File”

Click “New Private Window”

15) Information not contained in this policy

More information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact information.

16) Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page. Please therefore consult this page often, taking as a reference the date of last modification indicated at the bottom. In the event of non-acceptance of the changes made to this privacy policy, the User is required to cease using this Application and may request the Data Controller to remove their Personal Data. Unless otherwise specified.

16) Information on this privacy policy

The Data Controller is responsible for this privacy policy.

17) The privacy of minors

Our website is directed to a general audience and does not offer services aimed at children. If we discover that a minor has provided us with personal data without the permission of their parents or guardian, we will delete that information immediately.

External links

If pages of this website or sections of our applications contain links to other sites, they are not bound by this Privacy Policy. We recommend that you carefully read the privacy policy available on such external sites and review the procedures for collecting, using, and disclosing the personal information they use.

18) Defence in court

The User’s Personal Data may be used for the defense by the Owner in court or in the stages leading to its possible establishment, from abuse in the use of the same or related services by the User. Following a subpoena, court order or other legal initiative; in order to establish or exercise the rights granted to us by law; to defend ourselves in the event of legal action against us or for any other purpose dictated by law. The User declares to be aware that the Owner may be required to disclose the Data at the request of public authorities.

19) Legal references

This information is prepared in fulfillment of the obligations provided for by Legislative Decree 196/2003 and GDPR 679/16 by art. 10 of Directive no. 95/46 / EC, as well as the provisions of Directive 2009/136 / EC on Cookies.

This privacy policy applies only to this website.

Reggello, there 15 May 2018